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FAQ
FAQ
Frequently asked questions from people like you
+1
22 articles in this collection
Written by
Daniel Bentes,
Rita Elton,
Mara Lehmann
and 1 other
How to access the help center/FAQ from within the app
We’re here to help if you have any issues!
Written by
Mara Lehmann
Updated over a week ago
Do you offer student discount?
How to register your student discount
Written by
Mia Myking Bjørnsen
Updated over a week ago
When nothing works
What to do when nothing seems to work and/or the app is not updating any information on entries or spaces
Written by
Daniel Bentes
Updated over a week ago
How to get started
How do I sign up for an Orbit Pass?
Here's how to sign up for a monthly subscription.
Written by
Rita Elton
Updated over a week ago
Onboarding with a team invitation code
How do I onboard in the Orbit app with a team invitation?
Written by
Mia Myking Bjørnsen
Updated over a week ago
Why do I have to use BankID when creating an account?
Written by
Daniel Bentes
Updated over a week ago
My invitation code is not working
Written by
Mia Myking Bjørnsen
Updated over a week ago
Problems logging in because of demo mode
Don't have a password to enable demo mode? Well thats because you shouldn't enable it. Demo mode is for internal use only.
Written by
Daniel Bentes
Updated over a week ago
Bookings / reservations
How to make a same-day desk reservation
When you want to book a desk the same day you want to use it
Written by
Mara Lehmann
Updated over a week ago
How to select date and time to book a room
Booking rooms ahead of time with calendar and time slot indicator
Written by
Mara Lehmann
Updated over a week ago
How to view your upcoming and previous bookings
Find and view your reservations
Written by
Mara Lehmann
Updated over a week ago
How to view and cancel a booking
Plans can change—here's how to cancel a reservation!
Written by
Mara Lehmann
Updated over a week ago
How to check out early
Check out of a room or desk if you leave earlier than planned
Written by
Mara Lehmann
Updated over a week ago
Access
How does Wave to Unlock work?
Written by
Daniel Bentes
Updated over a week ago
How does App Unlock work?
Written by
Daniel Bentes
Updated over a week ago
Does the Orbit app need to be open to unlock entries?
Written by
Daniel Bentes
Updated over a week ago
My Orbit Card is not working
Written by
Mia Myking Bjørnsen
Updated over a week ago
Resetting an unresponsive digital key
What to do when you are completely unable to unlock doors
Written by
Daniel Bentes
Updated over a week ago
Troubleshooting Access Issues
Written by
Daniel Bentes
Updated over a week ago
Team Administrators
What can I as a Team Admin do in the app?
Here you can read about how to administrate user access and invitations in your team.
Written by
Mia Myking Bjørnsen
Updated over a week ago
Permissions in the mobile app
How do I disable the Orbit app background service on Android?
Written by
Daniel Bentes
Updated over a week ago
Deleting your account
Information on the process of deleting your Orbit account
Written by
Daniel Bentes
Updated over a week ago