FAQ

How does the wifi work?

What is the wifi-password? who can I contact if the wifi is not working?

Written by Mia Myking Bjørnsen
Updated over a week ago

How do I sign up for an Orbit Pass?

Here's how to sign up for a monthly subscription.

Written by Daniel Bentes
Updated over a week ago

Onboarding with a team invitation code

How do I onboard in the Orbit app with a team invitation?

Written by Mia Myking Bjørnsen
Updated over a week ago

Why do I have to use BankID when creating an account?

Written by Daniel Bentes
Updated over a week ago

Which types of mobile phones do you support?

Written by Daniel Bentes
Updated over a week ago

My invitation code is not working

Written by Mia Myking Bjørnsen
Updated over a week ago

Problems logging in because of demo mode

Don't have a password to enable demo mode? Well thats because you shouldn't enable it. Demo mode is for internal use only.

Written by Daniel Bentes
Updated over a week ago

How to select date and time to book a room

Booking rooms ahead of time with calendar and time slot indicator

Written by Mara Lehmann
Updated over a week ago

How do I send a booking to my calendar?

You can send your bookings to your calendar. When doing so you can edit details in your event like subject, agenda and even invite others.

Written by Mia Myking Bjørnsen
Updated over a week ago

How to make a same-day desk reservation

When you want to book a desk the same day you want to use it

Written by Mara Lehmann
Updated over a week ago

How to check out early

Check out of a room or desk if you leave earlier than planned

Written by Mara Lehmann
Updated over a week ago

How to view your upcoming and previous bookings

Find and view your reservations

Written by Mara Lehmann
Updated over a week ago

How to view and cancel a booking

Plans can change—here's how to cancel a reservation!

Written by Mara Lehmann
Updated over a week ago

Save a favourite search

So that you don't need to put in the same filters every time you need to do a booking.

Written by Mia Myking Bjørnsen
Updated over a week ago

How does Wave to Unlock work?

Written by Daniel Bentes
Updated over a week ago

How does App unlock work?

If wave to unlock does not work, you can do an app unlock by clicking "unlock" inside the app whilst standing next to the reader.

Written by Daniel Bentes
Updated over a week ago

How do I remote unlock a door?

Written by Daniel Bentes
Updated over a week ago

Does the Orbit app need to be open to unlock entries?

Written by Daniel Bentes
Updated over a week ago

My Orbit Card is not working

Written by Mia Myking Bjørnsen
Updated over a week ago

Resetting an unresponsive digital key

What to do when you are completely unable to unlock doors...

Written by Daniel Bentes
Updated over a week ago

Troubleshooting Access Issues

Written by Daniel Bentes
Updated over a week ago

When nothing works

What to do when nothing seems to work and/or the app is not updating any information on entries or spaces

Written by Daniel Bentes
Updated over a week ago

How to access the help center/FAQ from within the app

We’re here to help if you have any issues!

Written by Mara Lehmann
Updated over a week ago

As a Team Admin, what can I do in the app?

Hey Team Admin! Here you can learn how to send invitations and give your team access to Orbit.

Written by Mia Myking Bjørnsen
Updated over a week ago

How do I disable the Orbit app background service on Android?

Written by Daniel Bentes
Updated over a week ago

Why does the Orbit app need to know my location?

Written by Daniel Bentes
Updated over a week ago

Deleting your account

Information on the process of deleting your Orbit account

Written by Daniel Bentes
Updated over a week ago

Where do I find my payment details?

Here you can update payment method, billing information and watch your payment history.

Written by Mia Myking Bjørnsen
Updated over a week ago

What are the prices and how do I pay?

How much does it cost? How do I pay? Where can I see the total cost of my bookings?

Written by Mia Myking Bjørnsen
Updated over a week ago