FAQ

Frequently asked questions from people like you

Sondre avatar Daniel Bentes avatar Mara Lehmann avatar
13 articles in this collection
Written by Sondre, Daniel Bentes, and Mara Lehmann

How to access the help center/FAQ from within the app

We’re here to help if you have any issues!
Mara Lehmann avatar
Written by Mara Lehmann
Updated over a week ago

How to view and cancel a booking

Plans can change—here's how to cancel a reservation!
Mara Lehmann avatar
Written by Mara Lehmann
Updated over a week ago

How to view your upcoming bookings

Find and view your reservations
Mara Lehmann avatar
Written by Mara Lehmann
Updated over a week ago

How to select date and time to book a room

Booking rooms ahead of time with calendar and time slot indicator
Mara Lehmann avatar
Written by Mara Lehmann
Updated over a week ago

How to make a same-day desk reservation

When you want to book a desk the same day you want to use it
Mara Lehmann avatar
Written by Mara Lehmann
Updated over a week ago

How to check out early

Check out of a room or desk if you leave earlier than planned
Mara Lehmann avatar
Written by Mara Lehmann
Updated over a week ago

Resetting an unresponsive digital key

What to do when you are completely unable to unlock doors
Sondre avatar
Written by Sondre
Updated over a week ago

When nothing works

What to do when nothing seems to work and/or the app is not updating any information on entries or spaces
Daniel Bentes avatar
Written by Daniel Bentes
Updated this week

Deleting your account

Information on the process of deleting your Orbit account
Daniel Bentes avatar
Written by Daniel Bentes
Updated over a week ago

Problems logging in because of demo mode

Don't have a password to enable demo mode? Well thats because you shouldn't enable it. Demo mode is for internal use only.
Daniel Bentes avatar
Written by Daniel Bentes
Updated over a week ago

How does App Unlock work?

Sondre avatar
Written by Sondre
Updated over a week ago

How does Wave to Unlock work?

Sondre avatar
Written by Sondre
Updated over a week ago

Does the Orbit app need to be open to unlock entries?

Daniel Bentes avatar
Written by Daniel Bentes
Updated over a week ago