FAQ

Frequently asked questions from people like you

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22 articles in this collection
Written by Daniel Bentes, Rita Elton, Mara Lehmann and 1 other

How to access the help center/FAQ from within the app

We’re here to help if you have any issues!

Written by Mara Lehmann
Updated over a week ago

Do you offer student discount?

How to register your student discount

Written by Mia Myking Bjørnsen
Updated over a week ago

When nothing works

What to do when nothing seems to work and/or the app is not updating any information on entries or spaces

Written by Daniel Bentes
Updated over a week ago

How to get started

How do I sign up for an Orbit Pass?

Here's how to sign up for a monthly subscription.

Written by Rita Elton
Updated over a week ago

Onboarding with a team invitation code

How do I onboard in the Orbit app with a team invitation?

Written by Mia Myking Bjørnsen
Updated over a week ago

Why do I have to use BankID when creating an account?

Written by Daniel Bentes
Updated over a week ago

My invitation code is not working

Written by Mia Myking Bjørnsen
Updated over a week ago

Problems logging in because of demo mode

Don't have a password to enable demo mode? Well thats because you shouldn't enable it. Demo mode is for internal use only.

Written by Daniel Bentes
Updated over a week ago

Bookings / reservations

How to make a same-day desk reservation

When you want to book a desk the same day you want to use it

Written by Mara Lehmann
Updated over a week ago

How to select date and time to book a room

Booking rooms ahead of time with calendar and time slot indicator

Written by Mara Lehmann
Updated over a week ago

How to view your upcoming and previous bookings

Find and view your reservations

Written by Mara Lehmann
Updated over a week ago

How to view and cancel a booking

Plans can change—here's how to cancel a reservation!

Written by Mara Lehmann
Updated over a week ago

How to check out early

Check out of a room or desk if you leave earlier than planned

Written by Mara Lehmann
Updated over a week ago

Access

How does Wave to Unlock work?

Written by Daniel Bentes
Updated over a week ago

How does App Unlock work?

Written by Daniel Bentes
Updated over a week ago

Does the Orbit app need to be open to unlock entries?

Written by Daniel Bentes
Updated over a week ago

My Orbit Card is not working

Written by Mia Myking Bjørnsen
Updated over a week ago

Resetting an unresponsive digital key

What to do when you are completely unable to unlock doors

Written by Daniel Bentes
Updated over a week ago

Troubleshooting Access Issues

Written by Daniel Bentes
Updated over a week ago

Team Administrators

What can I as a Team Admin do in the app?

Here you can read about how to administrate user access and invitations in your team.

Written by Mia Myking Bjørnsen
Updated over a week ago

Permissions in the mobile app

How do I disable the Orbit app background service on Android?

Written by Daniel Bentes
Updated over a week ago

Deleting your account

Information on the process of deleting your Orbit account

Written by Daniel Bentes
Updated over a week ago