FAQ

Frequently asked questions from people like you

14 articles in this collection
Written by Sondre, Daniel Bentes, and Mara Lehmann

Troubleshooting Access Issues

Written by Sondre
Updated over a week ago

How to access the help center/FAQ from within the app

We’re here to help if you have any issues!

Written by Mara Lehmann
Updated over a week ago

Resetting an unresponsive digital key

What to do when you are completely unable to unlock doors

Written by Sondre
Updated over a week ago

When nothing works

What to do when nothing seems to work and/or the app is not updating any information on entries or spaces

Written by Daniel Bentes
Updated over a week ago

Deleting your account

Information on the process of deleting your Orbit account

Written by Daniel Bentes
Updated over a week ago

Problems logging in because of demo mode

Don't have a password to enable demo mode? Well thats because you shouldn't enable it. Demo mode is for internal use only.

Written by Daniel Bentes
Updated over a week ago

How does App Unlock work?

Written by Sondre
Updated over a week ago

How does Wave to Unlock work?

Written by Sondre
Updated over a week ago

Does the Orbit app need to be open to unlock entries?

Written by Daniel Bentes
Updated over a week ago

Bookings / reservations

How to make a same-day desk reservation

When you want to book a desk the same day you want to use it

Written by Mara Lehmann
Updated over a week ago

How to select date and time to book a room

Booking rooms ahead of time with calendar and time slot indicator

Written by Mara Lehmann
Updated over a week ago

How to view your upcoming bookings

Find and view your reservations

Written by Mara Lehmann
Updated over a week ago

How to view and cancel a booking

Plans can change—here's how to cancel a reservation!

Written by Mara Lehmann
Updated over a week ago

How to check out early

Check out of a room or desk if you leave earlier than planned

Written by Mara Lehmann
Updated over a week ago