Go to Orbit
All Collections
FAQ
FAQ
Frequently asked questions from people like you
Favorite your base / your preferred location
How does the wifi work?
How to get started
Onboarding with a team invitation code
Why do I have to use BankID when creating an account?
Which types of mobile phones do you support?
My invitation code is not working
Problems logging in because of demo mode
Bookings / reservations
How to select date and time to book a room
How do I send a booking to my calendar?
How to make a same-day desk reservation
How to check out early
How to view your upcoming and previous bookings
How to view and cancel a booking
Save a favourite search
Where can I see an overview of bookings made by me and my team?
Access
How does Wave to Unlock work?
How does App unlock work?
How do I remote unlock a door?
Does the Orbit app need to be open to unlock entries?
My Orbit Card is not working
Resetting an unresponsive digital key
Troubleshooting Access Issues
When nothing works
How to access the help center/FAQ from within the app
Team Administrators
As a Team Admin, what can I do in the app?
Permissions in the mobile app
How to manage permissions so that the app works
Settings and permissions on Android
How do I disable the Orbit app background service on Android?
Why does the Orbit app need to know my location?
Deleting your account
Payment
Where do I find my payment details?
What are the prices and how do I pay?
Check-in
What is check-in and how does it work?
Do I need to pay for my reservation if I forget to cancel or check-in?
When is my booking cancelled if I forget to check in?
When can I check in to my meeting room booking?
Why do I have to check in before using a booked meeting room?
